Terms of service

Who we are

This website is operated by Allpress Espresso International Limited, Browns Mill Building, Freeman’s Bay, Auckland 1010, New Zealand on behalf of the Allpress Espresso group. When you buy something from our online store, you will be buying from the local Allpress entity in your country, as follows:

New Zealand: Allpress Espresso NZ Limited, 8 Drake Street, Freeman’s Bay, Auckland 1010, New Zealand. Phone: +64 9 307 5555

Australia: Allpress Espresso Australia Pty Ltd, 58 Epsom Road, Zetland, Sydney 2017, Australia. Phone: +61 2 9662 8288

United Kingdom: Allpress Espresso UK Limited, 55 Dalston Lane, Dalston, London, E8 2NG, United Kingdom. Phone: +44 20 7749 1780

Japan: Allpress Espresso Japan KK, 3 Chome-7-2 Hirano, Koto City, Tokyo 135-0023, Japan. Phone: +81 3-5875-9131

Singapore: Allpress Espresso Singapore Pte Ltd, 28 Zion Rd, Singapore 247768. Phone: +65 6235 2990

In these terms, when we say "Allpress Espresso" or "we", "us" or "our" (etc) we mean the Allpress Espresso group, or (in relation to a purchase) the member of the Allpress Espresso group that you are buying from, as listed above.

Our website is intended for use in the countries listed above. If you visit our website from one of those countries, then these terms are governed by the law of the country you are visiting from, and you agree that all disputes about these terms or your use of our website will be subject to the exclusive jurisdiction of the courts in that country. If you visit our website from another country, you agree that these terms are governed by New Zealand law, and any disputes about these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of New Zealand.

How we work and when these terms apply

Our aim is to build a business that makes friends out of strangers over remarkable coffee. How we work with you makes a big difference.

These terms apply when you visit our website or buy something from our webstore and explain what you should do if you have any questions. We like talking to people so we encourage you to call your local Roastery to speak to a member of our team or, if you prefer, drop us an email on web@allpress.com.

Privacy

At Allpress Espresso we seek to be as transparent as possible about how we use the information you supply to us. You can read about what personal data we collect and what we do with it by reading our Privacy Policy.

Ordering

To help make it simple to enjoy your favourite coffee we offer you the opportunity to create an account for any online purchases. You need to make sure your account information is accurate and keep it up to date, so we bill and ship to the right place. We will try to keep your account details safe and we ask you to do the same. You know what we mean - don’t let others use your account, do not share your username and password and protect your device appropriately.

If you place an order, we reserve the right at any time to decline the order, we will let you know why and seek to find the best alternate solution for you if this very rare circumstance occurs. We will refund all monies received in relation to a cancelled order.

We do our best to give accurate pictures and descriptions of products on our website, but remember that everyone's screen is different, so items might look a bit different in real life, and colours might vary slightly from how they look on screen.

Our webstore is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell great coffee to you.

Payment and Security

We use Shopify Payments or in regard to subscription payments Stripe to process your payments. Both systems use data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud. We pay a fee to the payment processor on each transaction, and rely on their expertise in secure payment processing, allowing us to stick to what we do best, delivering on the flavour in your coffee.

Your card information is not captured or stored at any time on our website. To find out more about the security that Shopify and Stripe (https://stripe.com/) apply to your payment, please visit their websites.

Payment of your order is always in the local currency of the region you are ordering from except for Europe. Transactions from Europe will be charge in GBP, however an indicative EURO rate will be given at the time of the transaction.

Office Accounts

We supply our freshly roasted coffee to offices around the world.

Any business can qualify to be an office account providing they submit an application form and are approved by our internal teams. Office accounts do not have the right to on-sell our coffee, and must regularly purchase a one kilo minimum of coffee.

We have the right to cease office wholesale supply to any customer if you do not consent to these terms.

Subscriptions

If you purchase a regular subscription of coffee from us, here's what you can expect:

• To help us provide a great subscription service we use Skio Subscriptions (https://skio.com/) in conjunction with Shopify
• You choose which coffee you want, how much and how often. A delivery fee will apply to each delivery (see below).
• We'll send you a notification before we ship each delivery, and then take payment.
• If you don't want to keep getting your regular order, just cancel your subscription by logging into your account. So long as you opt out a few clear days before your next shipment and payment is due, we will action your cancellation straight away.
• We can cancel your subscription at any time, or change pricing. We will notify you and give you an option to cancel if we increase our prices. If we cancel your subscription, we won't charge you again after cancellation.

Shipping

Our shipping policies differ around the world, please see our shipping page for more information

Refund Policy

We want you to enjoy your coffee so if you have any concerns and things weren’t what you expected then please let us know. We don't generally offer refunds for change of mind or because something isn't to your taste, but if there is a quality issue we will make it right. We'll always meet our legal obligations around refunds and returns.

All orders received are final and goods or service will be shipped as per the order form, so please make sure you double-check your address. If it’s too late though and you see a mistake, drop us a line and we will do our best to make the change for you. Alternatively, if you receive your order and something is amiss, contact our local customer service team through the details on the bottom of your order email. We will handle errors on a case-by-case basis.

We do ask that you raise any issues promptly with us. If you don't do this, we might not be able to offer a refund, especially if the delay means we can't verify the problem.

Ordering Online from the Rest of the World

Allpress Espresso supplies coffee within Australia, New Zealand, Japan, United Kingdom and Singapore. If you live outside these regions and would like to place an order please contact us on web@allpress.com (mailto:coffee@allpress.com) in the first instance, and we will seek to find a solution that works for you.

Some orders might incur a customs or import duty, we are afraid to say we don’t have any control over these and don’t cover them in our shipping rate, these charges would be separate charges that you may need to meet. To ensure you have all your ducks in a row we encourage you to contact your local customs office.

Mobile Message Service Terms and Conditions

Your use of the Mobile Messaging Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Allpress Espresso’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Allpress Espresso through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Allpress Espresso. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Allpress Espresso mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance in Australia, email coffee@allpressespresso.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Intellectual Property

Our website and all of the material on it is protected by copyright and other intellectual property rights that belong to Allpress Espresso or our licensors. We ask you to respect these rights. Many of our friends and partners have agreed to be included within this website and to protect their rights and our own you must not copy, reverse engineer, adapt, modify, transmit, post or distribute, whether electronically or otherwise, any material from our website. While we are happy for you to browse our website and use its public-facing functions, we don't grant you any other licence or permission.

If you want to use some of the information we have please send us a written request and we will be in touch regards whether the use of our or others' IP is permissible.

Browsing and using our website

When you visit our website please respect our ownership and control. Don't do anything unlawful or offensive, track users or site activity, or try to get around our security.

Sometimes we link to or embed material in our website from a third party, like videos or links. We don't control or endorse that third party material and you use it at your own risk.

Liability

We try to keep it running smoothly and accurately, but sometimes mistakes or other problems do happen. We'll do our best to fix them, but (except for mandatory legal requirements that cannot be excluded) we don't have any liability for errors, bugs or outages.

If you purchase something from our webstore, we will always honour our obligations to you under applicable consumer law, and any other legal rights that you have that cannot be legally excluded. However, any and all other liability that we have to you in connection with your purchase (or the product you purchased) will be capped at the amount you paid us for that purchase (including shipping). To the extent legally permissible, we will not be liable for any indirect, consequential or special losses, loss of profits, savings or revenue, lost data, lost use, replacement costs, or similar.

We are not responsible for a failure to perform an obligation set out in these terms, where the failure was caused by something beyond our reasonable control (like a natural disaster, a third party infrastructure or service provider failure, wars, strikes and so on).

We might change these terms from time to time, so do come back regularly to check for updates. If you have an account or an ongoing subscription with us, we'll also send you an email to let you know of any changes to these terms that affect you. Please pick up the phone or email us if there is anything else you want to know.

Many thanks,
Allpress Espresso